Updating Dispute Details

Procedure

From the Dispute Details screen, you can change any information for a single dispute.

To update dispute details:

1. From the Main menu, select Dispute Management.
   The Search Dispute screen displays a list of pending disputes for which you are the resolver. If you are a manger, you can also view the disputes for your subordinates.

2. Select the link in the Dispute # column for the dispute you want to edit.
   The Dispute Details screen appears.

3. Change information for the dispute.

4. Are you assigned to a role that includes the capability to reassign disputes?

• If yes, use the following table to determine you entry in the Resolver field:

•  If no, you cannot make an entry in the Resolver field, The Resolver field fills in with one of the following:

5. Click Save.

When you click Save, the following occur:

• If there is a notification ruleset for dispute updates, e-mail notification is sent to the dispute resolver and to any secondary dispute contact determined by the rules set up by your business administrator.

• If there is a strategy branch defined for the new dispute status, that branch is triggered.

• eCredit validates that the total of all disputes and any promises for the invoice is not greater than the invoice amount due.

• The original dispute record is available as history.

Related topics

• Changing Dispute Information from Dispute Management

• Updating dispute Status

• Submitting Disputes from the Dispute Management

• Working with  Notes and Attachments to a Dispute

• Locating and Tracking Disputes