Submitting Disputes from Dispute Management

Overview

From the Dispute Management module, you can submit disputes for the entire invoice, or for individual line items. You can search for any open invoice for the customer, not just the invoices that have currently due or past due action items in the work queue.

Disputes at the invoice and line item levels

Here are the differences between disputes entered for invoices and for line items:

Invoice-level disputes: You can enter one or more disputes for an invoice without referencing any line items. For example, if  there are multiple causes, categories, or types for the dispute you would enter more than one dispute to identify these different issues.

Line Item disputes: If an invoice has line item information available for it, you can enter disputes against one or more line items.  You can enter only one dispute per line item, and the disputed amount is always the full amount of the line item. A different dispute ID is associated with each disputed line item.

Note: If you enter a dispute for line items, it is not recommended that you enter an additional dispute at the invoice level, as it will not be clear which line items are undisputed.

Related topics

• Adding Disputes for Invoices in Your Work Queue

• How to Submit Disputes from Dispute Management