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From the Search Disputes screen, you can update the
dispute status, status reason, and add comments for up to 200 disputes
at one time.
To update dispute status:
From the Main
menu, select Dispute Management.
The Search Dispute screen displays a list of pending disputes for which
you are the resolver The resolver is the contact defined by the notification setup who is
assigned to resolve the dispute. If you do not set up a notification ruleset,
then the invoice owner is assigned as the resolver.. Select the
check box for up to 200 disputes for which you want to make the same status
change. Click Update
Dispute Status.
A dispute status pop-up screen appears. Update
the dispute from the following lists:
Dispute
Status Status
Reason Category Cause Type
With the exception of Status Reason, click the Edit
check box to enable the list for a particular field.
Optionally,
add a note and Subject line.
Tip: This
note will be added for all the selected invoices, and is available from
the Collection Activity and Invoice details screen as well as from the
Dispute Management module.
Click Save.
When you click Save, the following occur:
If there is
a notification ruleset for dispute updates, e-mail notification is sent
to the dispute resolver and to any secondary dispute contact determined
by the rules set up by your business administrator If there is
a strategy branch defined for the new dispute status, that branch is triggered. eCredit validates
that the total of all disputes and any promises for the invoice is not
greater than the invoice amount due.
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