Changing Dispute Information from Dispute Management

Overview

From Dispute Management, authorized users can change information for any dispute, even if the invoice is not currently in the work queue. You can also change information for disputes entered at the line-item level.

You can make changes from the following Dispute Management screens:

• From the Search Disputes screen, you can update the dispute status and reason, and add a note for up to twenty invoices at one time.

• From Dispute Details, you can change any dispute information, including the resolver, for a single dispute at a time.

Following are the eCredit users who can change all information for a dispute including the dispute status:

• The resolver determined by the notification setup up rules (if the resolver is also an eCredit user)

• The invoice owner determined by the strategy workgroup assignment. The invoice owner cannot access disputes from the Dispute Management module, but they can change dispute information from the Collection Activity or Invoices screens.

All other users who have access to the dispute can change any dispute details except the status.

Related topics

• Updating Dispute Details

• Updating Dispute Status

• Submitting Disputes from the Dispute Management

• Working with  Notes and Attachments to a Dispute

• Locating and Tracking Disputes