Navigating in the Work Queue Module (Collections)

Overview

By locating a work queue task in the Search Results section you can access the:

• Collection activity for the customer

• Customer information by clicking on the link in the Customer Name column.

The following screen shot shows the Work Queue Summary Search Results section:

View search results in a sample Work Queue Summary screen.

From the Collection Activity screen, you can:

• Access Customer information by clicking on the Customer Name link in the tab at the top of the screen

• Access details for an invoice by clicking the link in the Invoice # column.

The following screen shot shows these links on the Collection Activity screen.

View a sample Collection Activity screen.

Related topics

• Accessing Collections Activity

• Accessing Customer Information from Work Queue Summary

• Accessing Customer Information from Collection Activity

• Accessing Invoice Details from Collection Activity

• Searching for Customers from the Work Queue Summary Screen