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Automated Decisions is a module of the eCredit application
that uses an automated process to render credit decisions and create work
queue tasks. The eCredit Professional Service Organization customizes
this process to reflect your credit policies and workflow.
With the appropriate access privileges, from the Automated
Decisions module you can
Submit credit requests
to get automatic decisions Review decision information Change the decision,
and other information, such as the decision state The decision state describes where the credit request is in the decision
process. For example, if the automated decision process cannot establish
a decision, the decision state for that request could be Refer. Your automated
decision process can generate the Decision, Decision State, and the Decision
Status, or you can manually enter it.,
decision status The decision status describes why the credit request has the decision
state that is assigned to it, informing you of the next step needed to
complete the request. For example, the Decision state could be Conditional
Approval. For this state, the status would describe why the approval is
conditional, such as financials needed, or collateral needed. Your automated
decision process can generate the Decision, Decision State, and the Decision
Status, or you can manually enter it.,
the approval amount, and expiration dates Change request details
and resubmit the request View the history
of changes made to credit request decisions Add notes or attachments
to document the approval process Create work queue
tasks for credit requests Reassign credit requests Enter additional
information defined by your business administrator Create messages using
your custom credit transaction templates
What happens when you submit credit request
When you submit a credit request, the following occur:
The automated
decision process evaluates the request using the credit policy your business
administrator has defined. Requests are automatically
approved or denied, or referred to a credit analyst for review Links to decision
information appear on the screen, such as: Work queue tasks
or e-mail notification of the decision can be sent A review notification
schedule can be set up according to your credit policies
Notifications
Your custom process determines business administrator
selects the users who receive notifications. Notifications can be in the
form of a work queue task, an e-mail, or both. Notifications can be sent
to:
Account review
Your custom process can be set up to automatically
remind you when an account needs review. The process rules determine what
triggers account review. |
