Viewing Dispute Information from the Collection Activity Screen

Procedure

To view dispute information from the Collection Activity screen:

1. Access the collection activities. How?

2. If you are not in the 'All'  or "Latest action item per invoice" views, select either of these views from the Action Item View list, and click Search.

Note: You cannot enter disputes when in the '"Distinct action items" view.

3. To view information for all pending disputes for an invoice, in the Collection Activity section, select the dispute indicator  for any action item for the invoice. An action item has a dispute indicator if there is a pending dispute for the invoice.
   The Dispute pop-up screen displays the dispute date, dispute amount, dispute category, dispute type, dispute status, and the resolver for all disputes entered for this invoice.

4. To view all disputes for the customer:

1. In the Customer Profile section, select the Dispute tab.
   A selection list of all disputes entered for the customer appears. This includes pending and resolved disputes.

2. To view details for a dispute, in the Dispute # column, select the dispute number link in the row for the dispute.
   The Dispute Details screen appears.

3. To return to the Collection Activity screen, select the Collections Activity link from the tab at the top of the screen.

Related topics

• Viewing Dispute Information from the Invoices Screen

• Locating and Tracking Disputes (from Dispute Management)