Reassigning Customers from Work Queue Summary

Procedure

To reassign customers from Work Queue Summary:

1. On the Work Queue Summary screen, select one or more customers.

Notes:

2. You can select customers from multiple pages. To select all customers on a page, select the check box at the top of the first column.

• If the customer's name appears in green text the customer is already scheduled for batch reassignment. You cannot reassign customers who are already scheduled for reassignment.

2. Click Reassign to reassign the selected customers.
   A list displays all collectors for whom you are the primary or secondary manager and  collectors who are assigned to the same Business Role as you if the role includes the capability to reassign work queue items.

3. Select another collector to handle all the customer's invoices currently in this work queue, and click Assign.

• The invoice owner is updated so that current and future action items for invoices that are currently in this work queue are now reassigned to the collector you select. Work Queue totals are updated to reflect the reassignment.

• If there are more than 250 invoices being reassigned for the customers you select, the reassignment occurs during the nightly processing. Work queue totals are not updated until the reassignment occurs.