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To view scorecard definitions:
Select the
customer. How? Select the
Scores tab.
The Scores screen appears. Select the
name of the scorecard in the Name column for the scoring event.
The Scorecard Details screen appears. The first section of this screen
lists all criteria for the scorecard. To view the
list of factors for a criterion, do one of the following:
Scroll through
the screen to locate the factor list for the criteria. Select the criterion
in the Criteria Name column at the top of the screen.
The screen scrolls to the section that lists the factors for the
selected criterion.
To view details
for each factor, do one of the following:
Scroll through
the screen to locate the section for the factor. Locate the section
for the criteria that includes the factor, and select the factor in the
Factor Name column.
The screen scrolls to the details for the factor you select.
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