Search Dispute Screen

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Search Dispute Screen
Description of fields	Field	Description
	Search
	Customer #	The number used in eCredit to identify the customer.
	Purchase Order #	The purchase order number associated with the invoice.
	Customer Name	The customer's legal name.
	Invoice #	The number assigned to the invoice.
	Cause	The cause selected for the dispute, such as Damaged Goods, Incorrect Pricing, or Incorrect Tax Due.
	Dispute #	The number eCredit assigned to the dispute when it was submitted.
	Category	The category for the dispute, such as Accounting, Pricing, Invoice, Shipping, or Billing.
	Status	The status for the dispute, such as full Dispute Declared, Partial Dispute Declared, Dispute Resolved with Balance, or Dispute Resolved. Be default, the screen displays all pending disputes, that is disputes with a status of Full Dispute Declared or Partial Dispute Declared.
	Type	The type of dispute, for example, Duplicate Invoice, Wrong Tax, or Billing Error.
	Resolver	The person assigned to resolve the dispute either through the notification setup rules or manually when an eCredit user reassigns the dispute.
	Primary	When this check box is selected, only disputes for which you are the current resolver are shown. If you remove the selection from this check box, both disputes for which you are the current resolver, and disputes for which you are a former resolver are shown.
	From Date	The date that establishes the oldest dispute date to search for. eCredit searches for invoices that have disputes entered this date or more recently.
	To Date	The date that establishes the most recent dispute date to search for. eCredit searches for invoices that have disputes entered this date or before this date.
	Advanced Search
	Select Field	Contains the following advanced search criteria: Dispute Amount Due - The amount for this dispute. An invoice can have multiple disputes entered for it. Invoice Amount Due - The amount due on invoice. Modified Date - The date the dispute was most recently modified. Follow-up Date - The follow-up date for an existing dispute. Invoice Status - The current status of the invoice (open or closed).
	Operator	Search for existing disputes using advanced search criteria that is equal to, not equal to, greater than, or less than the value entered in the Value field. For example, you can search for one or more existing disputes whose dispute amount due is greater than $10,000.
	Value	A date or dollar value. For date values, you can use the pop-up calendar next to the Value field.
	Search Results You can customize the information that is displayed in the Search Results section by adding or removing columns, and renaming optional column display labels. The Admin user role is required to customize the Search Results section. More
	Notes	Contains notes for a pending dispute. If your administrator has defined Auto Text for notes, click Auto Text and select the pre-defined text from the list. You can modify the pre-defined text if needed.
	Dispute #	The number eCredit assigns to the dispute.
	Customer #	The number assigned to identify the customer in eCredit.
	Customer Name	The customer's legal name.
	Invoice #	The number assigned to the invoice.
	Invoice Amount	The amount due on the invoice.
	Invoice Status	The current status of the invoice. Allows you to search for open and closed invoices.
	Dispute Amount	The amount for this dispute. An invoice can have multiple disputes entered for it.
	Cause	The cause for the dispute, such as Shipping Damage or Billing Error. The causes that are available depend on the status selected for the dispute.
	Category	The category for the dispute, such as Accounting, Price, Invoice, Shipping, or Billing.
	Type	The type of dispute, such as Duplicate Invoice, Wrong Tax, or Billing Error.
	Primary Resolver	The person assigned to resolve the dispute either through the notification setup rules, or manually when an eCredit user reassigns the dispute.
	Dispute Status	The status of the dispute. By default, the screen shows pending disputes, that is, disputes with a status of Full Dispute Declared or Partial Dispute Declared. You can search for other disputes by selecting Dispute Partially Resolved, Dispute Resolved, or Dispute Resolved with a Balance from the Status list in the Search section of the screen.
	Modified Date	The date the dispute was most recently modified.
	Follow-up Date	The follow-up date for an existing dispute.
	Created Date	The date the dispute was created.
	Action	Provides links for quick access to information about the customer. Boldface font indicate that data is available for the customer.