Adding Customers to Business Hierarchies

Procedure

To add customers to business hierarchies:

  1. Select Admin.
    The Admin Home Page appears.

  2. From the Business Administration tab, select Business Hierarchy.
    The Business Hierarchy screen appears.

  3. Enter Search information to identify the business hierarchy to which you want to add customers. How?

  4. Click Search.
    The Search Results section displays any hierarchies and customers matching the information you entered.

  1. Select view/edit in the row for any customer in the hierarchy.
    The Hierarchy Details screen appears.

  2. In the Search for Customers section, enter search information to locate the customer you want to add. You can search by customer information or by credit analyst assigned to the customer.

  3. Click Search.
    The Search Results section displays the customers matching the search information you enter.

  1. In Search Results, select the option button for the customer.

  2. At the top of the screen, select the option button for the customer who is one level above the customer you are about to add, and click Add.
    The customer is added to the hierarchy at the top of the screen. The Hierarchy Tree section displays customer characteristics for each customer in the hierarchy (hierarchy level, customer number, DUNS number, legal entity level, business entity level, and region if these characteristics are available for the customer).

You cannot add a customer to a hierarchy if the customer or any of its child accounts has an allocation from a credit line.

  1. To add additional customers, repeat steps 6 through 10.

Notes:

    • To collapse or expand the entire hierarchy, click the Expand and Collapse buttons.

    • To collapse or expand any node below the first level that has a child element, in the Hierarchy Tree section:

      • Select the + sign next to the node to expand it

      • Select the - sign next to a node to contract it.

    • To view the customer record for any customer in the hierarchy, select the customer's name in the hierarchy tree.
      The Basic screen appears for the customer.