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If you are assigned to a role that includes the capability
of reassigning disputes, you can reassign disputes from the Dispute Management
screen. You can select multiple disputes if you are reassigning them to
the same resolver.
To reassign disputes:
From the Main
menu, select Dispute Management.
The Search Dispute screen displays a list of pending disputes for which
you are the resolver The resolver is the contact defined by the notification setup who is
assigned to resolve the dispute. If you do not set up a notification ruleset,
then the invoice owner is assigned as the resolver.. To display
additional disputes or to restrict the disputes that appear, enter search
information and click Search.
The Search Results section displays the disputes that match the information
you enter.
Note: If
you are a manager you are able to search for disputes for which your subordinates
are the resolvers.
Select the
check boxes for the disputes that you want to reassign, and click Reassign.
The Dispute Reassign screen appears. The list of users includes all
eCredit users and internal contacts Employees of your organization who serve as contacts for a customer
account in a particular area, such as accounts receivable contact, dispute
specialist, or legal representative. Internal contacts include eCredit
users, and those who are not.. Select the
option button in the row for the user to whom you want to reassign the
selected disputes, and click Reassign.
The selected user is now the resolver for the dispute. |
