Online Help Home > Screens > Disputes (Customer Profile)
Disputes (Customer Profile) Screen |
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Description of fields |
Field |
Description |
Note: The following information is displayed for any pending or resolved disputes for all open invoices for the customer: |
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Dispute # |
The number eCredit assigns to the dispute. | |
Invoice # |
Displays the invoice number associated with the customer dispute. | |
Amount Due |
Displays the amount due on the invoice. | |
Dispute Amount |
Displays the amount disputed by the customer. | |
Dispute Date |
Displays the date when the dispute was logged. | |
Status |
Displays the current status of the dispute. | |
Category |
Displays the category of the dispute. | |
Cause |
Displays cause of the dispute. | |
Type |
Displays the type of dispute. | |
Resolver |
Displays the person responsible for resolving the customer dispute. |