Disputes (Customer Profile) Screen

Description of fields

Field

Description

Note: The following information is displayed for any pending or resolved disputes for all open invoices for the customer:

Dispute #

The number eCredit assigns to the dispute.

Invoice #

Displays the invoice number associated with the customer dispute.

Amount Due

Displays the amount due on the invoice.

Dispute Amount

Displays the amount disputed by the customer.

Dispute Date

Displays the date when the dispute was logged.

Status

Displays the current status of the dispute.

Category

Displays the category of the dispute.

Cause

Displays cause of the dispute.

Type

Displays the type of dispute.

Resolver

Displays the person responsible for resolving the customer dispute.