Online Help Home > Screens > Contacts (Customer Profile)
Contacts (Customer Profile) Screen |
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Description of fields |
Field |
Description |
There is a section for Internal Contacts (employees of your organization who perform a role for the customer, typically the dispute resolver role) and another section for Business Contacts (contacts external to your organization who provide you with a specific type of information for the customer). |
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Not labeled |
The view/edit link enables you to view or edit customer contact information. | |
Type |
Displays the customer contact type. | |
First Name |
Displays the contact's first name. | |
Last Name |
Displays the contact's last name. | |
Phone |
Displays the contact's business telephone number. | |
Extension |
Displays the extension for the contact's phone. | |
Mobile |
Displays the contact's cellular or mobile telephone number. | |
Fax Number |
Displays the contact's fax number. | |
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Displays the contact's email address. | |
Address |
Displays the contact's mailing address. | |
City |
Displays the city for the contact. | |
State |
Displays the state for the contact. |