Unlocking Users

Procedure

To unlock users:

  1. Select Admin.
    The Admin Home Page appears.

  2. From the System Administration tab, select Unlock Users.
    The Unlock Users screen appears.  If you are a subscriber user, the screen displays the locked users for the subscriber organization. If you are a source user, the screen displays the locked users for your source organization.

  3. To unlock users for another source, select the source from the Source Name list.
    The screen refreshes to display the names of any locked users for the source you select.

Note:  If you are a user for an external source, or for an internal source that does not have access to all users, the Source Name list is not available.

  1. Select the option button for the user you want to unlock.

  2. Click Unlock.